Conflict and communication Essay Example | Topics and Well Written Essays - 2000 words

Conflict and communication - Essay ExampleWorkplace conflict has become one of the to the highest degree ordinary issues that machinate in many organisations today especially considering that individuals are increasingly being required to work in teams in order to achieve various objectives for their organisations (Esquivel & Kleiner 1997, p.89). Therefore, utile communication skills have become essential for the purpose of resolving conflicts in the workplace because they make it possible for those individuals who have differences to work them out constructively. Moreover, effective communication makes conflict resolution more efficient because individuals in the workplace have a means of making sure that the conflicts between then do not get out of hand.Conflict resolution has developed into a discipline that has a diverse number of theories designed to deal with the various conflicts that arise in the workplace. Most conflict resolution theories are aimed at ensuring that con flicts are resolved in as peaceful a manner possible. One of the most important theories of conflict resolution is the cooperative model which was developed by Morton Deutsch. This model aims at resolving conflict through encouraging cooperation between the contend parties (Amazon & Shweiger 1997, p.101). Under this theory, it is essential for the aims and the nature of the dispute to be carefully analysed during negotiations in the attempt to resolve the conflict. According to Deutsch, there are two main orientations that root in conflict and its resolution and these are cooperation and competition (Deutsch 1999, p.5). The cooperative disposition of the parties involved in the conflict would eventually result in an atmosphere of assumption in such a way that both parties would be willing to develop beneficial options for settlement. However, when both parties take on a competitive approach, it would control to a situation where there is